Concierge Workspaces

Agents that wait to be asked

Our HCM Agents already answer HR questions through Ask Oracle. But a chat agent only helps when someone thinks to ask. Open onboarding tasks, overdue courses, leave awaiting approval and who on the team is off next month were spread across Journeys, Learning, Absence and the notifications inbox.

So I tried a different approach: let the AI gather everything first and tell people where they stand.

Two workspaces, one Home page

For every employee

Employee Concierge

What needs your attention, what is waiting on someone else, and how your leave has been used this year.

For people managers

Manager Concierge

A team snapshot, priority actions, upcoming absences, plus talent, pay and retention risk.

Both sit next to the existing agents on the Fusion Home page, so there is nothing new to learn:

Home›HCM Agents tab›Apps

Fusion Home page with the HCM Agents tab open, showing the Employee Dashboard and Manager Dashboard app tiles — The two Agent Apps on the HCM Agents tab.

How it works

Step 1

Employee: start with the AI summary

The workspace opens with a plain-English summary of where you stand. Needs your attention lists the courses and journey tasks waiting on you, each with where to go next. In progress shows requests waiting on someone else, such as leave awaiting approval.

Employee Concierge with an AI summary, a Needs your attention list of courses and journeys, and leave requests awaiting approval

Step 2

Employee: check your leave

Scroll down for your monthly leave pattern and leave by absence type for the year, built from approved and completed absences, with key insights in days or hours.

Charts of monthly leave pattern and leave taken by absence type, with key insights

Step 3

Manager: get the team snapshot

For managers, the AI writes a short narrative of the team: size, roles, grades, tenure and location. Alongside it are priority actions, a one-click reminder to the team, pending items and upcoming absences for planning cover.

Manager Concierge Workspace with an AI team summary, activity insights, upcoming absences and priority actions

Step 4

Manager: go deeper on talent and pay

Annual pay and retention risk for each person, plus performance rating and impact of loss. Any card expands to full screen.

Compensation table with annual pay and High or Low retention risk, and a talent table with performance rating and impact of loss

Design choices that mattered

Summary first. One AI-written paragraph tells people where they stand before they read any table.
An overview, not a new transaction screen. Leave, learning and journeys are still done in their standard Fusion pages. The workspace points people there.
Same security as HCM. Employees see only their own data; managers see only their direct team.
Live data. The workspace reads the latest HCM data each time it opens.

What's done

Both workspaces are built, tested and documented with a quick-reference guide for employees and managers, ready for rollout.

What I learned

AI in HR isn't only about answering questions. It is about deciding what someone needs to see today and saying it in one sentence. Moving from a chat agent to a proactive workspace changes the question from "what can I ask?" to "what should I do next?".

If you're building with Oracle AI Agent Studio, I'd like to hear how you're approaching Agent Apps.

Names, organisation, pay and location details in the screenshots are fictional (AI-generated) for illustration only.